CharmKey Privacy Policy

Effective Date: February 28, 2025

This Privacy Policy explains how CharmKey ("we," "our," or "us") collects, uses, and protects your information when you use CharmKey ("the Application"). By using the Application, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: Includes your name, age, gender, and any other information you provide that helps us personalize your experience.
• Usage Data: Information about your interactions with the Application, such as feature usage, preferences, and performance data.
• Device Information: Includes device model, operating system, browser type, IP address, and crash data.
• Location Data: With your consent, we may collect and process location data to provide certain features.
• Communication Data: Records of your communication with us for support and service improvement purposes.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Application.
• Personalize your experience and offer relevant content.
• Ensure compliance with our Terms of Service and legal obligations.
• Improve security, monitor for fraudulent activities, and prevent unauthorized access.
• Communicate with you regarding updates, promotions, and customer support.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

• Service Providers: For hosting, data analytics, and customer support services.
• Legal Obligations: To comply with laws, regulations, or valid legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the new owner.
• Third-Party Integrations: If you choose to connect your account with third-party services, we may share information necessary to enable those integrations.

4. Data Transmission and Security Protocols

We take the security of your data seriously and implement the following security protocols:

• Encryption: All data transmissions between your device and our servers are encrypted using industry-standard protocols such as HTTPS and TLS to prevent unauthorized access.
• Access Controls: We limit access to your data to authorized personnel and require multi-factor authentication for critical systems.
• Regular Security Audits: We conduct periodic security assessments to identify and mitigate potential vulnerabilities.
• Data Minimization: We only collect and store the minimum amount of data necessary to provide our services.

5. GDPR Compliance

If you are a resident of the European Economic Area (EEA), your data is processed in compliance with the General Data Protection Regulation (GDPR). You have the following rights:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data under certain circumstances.
• Right to Restrict Processing: Limit how we process your data.
• Right to Data Portability: Receive your data in a structured, commonly used format.
• Right to Object: Object to processing for direct marketing or specific purposes.
• Right to Human Intervention: Request human intervention in automated decisions that affect you.

To exercise your GDPR rights, contact us at support@charmkeyboard.com. We will respond within 30 days.

6. CCPA Compliance

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request details about personal data collected in the past 12 months.
• Right to Delete: Request deletion of your personal data, subject to certain exceptions.
• Right to Opt-Out: Opt-out of the sale of personal data (we do not sell personal data).
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, contact us at support@charmkeyboard.com.

7. PIPEDA Compliance

If you are a resident of Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). Your rights include:

• Right to Access: Request access to the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete information.
• Right to Withdraw Consent: Withdraw your consent for data processing at any time.
• Right to Challenge Compliance: Challenge our compliance with PIPEDA through relevant regulatory authorities.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When data is no longer required, we securely delete or anonymize it.

9. Children's Privacy

The Application is not intended for individuals under 12. If we discover that we have collected personal data from a minor, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this policy periodically. If there are material changes, we will notify you and update the effective date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: support@charmkeyboard.com